There are two pathways you can take when you need direct support from Zinc -
Zinc Customer Success Team
This is the best place to get updates on candidates or check progress. You can contact the team at [email protected] however the best and quickest way to speak to the team is via the live chat on Zinc's website. Please be advised that once on live chat you will have to ask to speak to an agent to be transferred to a team member. Otherwise they will be speaking to Zinc's chatbot, Zinni. Zinc have a 24 hour average turnaround time on.
Zinc Account Management Team
This is the pathway for account based questions or issues you are having with your Zinc acc. The Zinc Account Management team can help navigate these issues and offer account solutions. They can be contacted by email at [email protected]. They have a 24 hour average turnaround time on email.